In simple terms, I can say that there is no Hospitality without customer service or no customer service, no hospitality. Period
My focus here is to share with you everything you need to know about customer service. This article will enhance your general understanding of customer service and can help you improve on how you provide customer service in your recreation business.
Specifically, I will cover on the meaning of customer service and with aid of illustration and examples I will provide how you can provide the best customer service ever.
What is Customer service?
Customer service simply means a service you provide to your customer before and after his /her need.
Good customer service is an art of exceeding customer’s expectations.
How You Can Provide Best Customer Service
The following is how you can exceed the customers’ expectations
Mind Your Language
Here you must speak the language which the customer understands, you must also speak clearly and in an audible tone. Use a polite tone in any circumstance.
You must make sure you look good because your appearance speak louder than words. Observe the first impression is the best impression rule.
Professional appearance for a service provider is very important in the hospitality industry. Here you must do the following in order to maintain it.
Always create a warm welcome environment by greeting the guest with a smile as well as good lighting and slow music in the background will bring more effect.
Always listen to the guest's requirements with eye contact and then reply politely to the customer with a smile.
Don’t reply unless you have understood the customer needs, otherwise you may politely ask the customer to repeat.
Arrangement of Table
The customer must be comfortable with your surroundings. The table must be arranged in a proper manner as per space in the restaurant and must be clean and sanitized every day.
Understand your customer
To meet the customer expectations, you should always be ready for service, if there are customer which are non-routine and they have different needs then you should know how to assist those customers.
For example, There are some guest, who comes with their child, in this case, you need to make sure that you assist them a table with a wide space and provide them with the support that will be comfortable for a child.
Dealing with the Customer complaints is a very necessary skill in the hospitality industry. As a human being sometimes you may find yourself in a quarry with a customer. Below are the steps to be followed to solve the issue
My focus was to help you provide the best customer service in your recreation business. The bottom the line is that to exceed the customer expectation in your service you must observe the following.