A hotel manager is a key person for the prosperity of any hotel business. He/ she must make sure everything is under control for the best interests of the customers.
According to my experience, A manager is not a boss, but a servant. He always carries the hotel on his shoulders and take it to the right place.
In this post I want to share with you the basic duties of the hotel manager and how you can be a good hotel manager.
Basic Duties of Hotel Manager
Duties of the manager may vary according to the hotel size and other factors, but the following are the basic ones
Strong communication skills are essential for the Hotel manager. A good manager must have the ability to communicate effectively.
To communicate effectively you must
Maintain a good working environment
Good working environment will remove all unnecessary inconveniences.
It will motivate your team and increase the working morale; consequently, the overall performance will be good.
Build your winning team
If you want to archive more with less time and effort you must set up your winning team and impact team spirit on your business.
Nothing works great than a great team. With a good team, you can take the business to the next level.
To have a good team, make sure
Once you have a good time, you can delegate your duties to enhance efficiency.
To delegate effectively,
With the aid of science and technology automation has been made easier.
Technology will help you manage the hotel effectively by automatically performing some of duties like roam bookings, store management, customer care, etc.
For the advanced hotel, you can use Artificial intelligence and robots to perform some duties.
As a manager, you have to organize your team to reach the organization's goals.
To properly organize you may consider having daily meetings, weakly meeting, etc, just to give instructions, to receive and give feedback, and to set goals.
Here I’m talking about the ability to almost everything in your hotel.
For example if you see the cookers are not doing well you can just get in the kitchen and show them what and how they supposed to do, the same to the waitress and other staff.
Lead by example and your team will love you.
Punish and reward
The good punish and reward system will enhance motivation and working morale whilst discourage bad performance in your hotel.
You may consider having the system like an employee or the month, the best cooker of the week, etc. Just to keep the stuff morale upbeat.
To reward effective you may also consider Praise individual employees immediately, sincerely, and publicly.
To punish effective make sure you have set the disciplinary mechanism for your hotel and make sure the employees know it.
Aim to improve the business
Being a manager is not simply mean to manage the day to day activities, you must also focus on business growth.
You can grow the business through
My aim was to share with you how you can be a good manager.
The bottom line is to become a good manager you must